How Do Our WordPress Support Services Work?
We provide flexible solutions for any-size business in a month-to-month concept!
Basic WordPress support for small websites:
- Security check
- Compatibility check
- WP Platform & Plugins Update
- Backup & Rollback service
- WordPress Hosting Performance Reports
- Basic S.E.O advisory
Everything in the Business Protector, plus:
- Hosting: Up to 10 GB of server space
- Fully optimized WordPress hosting
- Unlimited bandwidth
- Easy transfer of your account
- Email accounts: As much as you like
- Access to your WordPress hosting via Cpanel
Everything in the “Bundle” package, plus:
- SEO Analysis for 20 keyword terms
- Analysis of current Speed Issues
- Analysis of current Security Issues
- Speed Optimization (excl. theme coding)
- Optimization Before/After Report
- Security Optimization
- Proper SEO plugins setup
- One Hour of Mail Support per month
Why do You Need Our WordPress Support?
To have a secure site & less stress for your business
WordPress and related plugins produce security and performance-related updates several times a month. When something breaks, you need it fixed.
You want the best performance and security.
Different plugins, themes, and WordPress hosting need maintenance like your car. They need monitoring, optimization, and solutions to issues.
Focus on growth and sales, but not on the “tech.”
SEO consists of 200 points(!). You need to make sure your website meets the standards of search engines & needs with SEO.
Customer Success Stories
What do they think of our WordPress Support Services?
I am very demanding, and Christos was very patient with me from the beginning, updated my site the way it needed to be & corrected a lot of the wrong coding of my previous developer.
P. A. – Manager
Very helpful with a hacked site situation.
I. K. – Manager
The most professional developers we had ever had. They went above and beyond to ensure we were satisfied. I can’t recommend them enough! Thanks!
G. P. – Manager
Happy with work, very time-efficient.
L. A. – Manager
Super quick in replying and fixing the issues and went even further with more advice. Very happy. I feel much better now!
M. L. – Manager
Very knowledgeable and eager to help.
R. D. – Manager
Frequently Asked Questions
Do you need WordPress Support and WordPress Hosting Services?
Are there discounts if I have more than one website for WordPress support?
Yes, of course. We appreciate that a lot. We also work with agencies, individual designers, and developers, as well as with IT companies. Please send us an email and let us know what you need.
Can I change my WordPress support plan after signup?
Yes, you can! You change your billing preference and the package you prefer. Just drop us a note, and we will transform it for you. Please keep in mind that plans are calculated on a 12 monthly basis.
Do I sign a contract that limits me?
Not at all. You are free to quit our services any time you want. With our care and work, it is like earning you every month. This is what we call actual customer service.
Do you provide WordPress and WooCommerce hosting services?
Yes, we do, and our plans are affordable and of excellent quality. Prices vary depending on each project’s needs, but our server is optimized for WordPress.
How come you know so much?
We carry more than 15 years of experience. Of these, five are with WordPress exclusively. We are developers and designers creating complex or straightforward WordPress projects. We understand a project not only from its technical aspect but from its business aspect too. We know WordPress in and out since who knows better than those who build on it?
I am interested in becoming an affiliate/re-seller. Do you provide such?
Yes, we do on a per-case basis. Contact us to discuss your case and models of cooperation.
Is there a limit to updates and support I receive for my fee?
Usually, we do one complete update per month (sometimes two). The reason for that is that we need to be sure that all updates to the plugin and theme developers’ issue are compatible with your WordPress version.
Maybe a 12-month WordPress Support package is not for me. Can you suggest something else?
Let’s discuss this. Our 12-month prices are discounted. We offer 6-month packages too, but not at the same price.
What happens if some WP plugin or theme breaks my website after an update?
No worries. That is why we take a backup before applying updates. We will roll back to the “safe” working version and alert the plugin/theme developer to fix it and provide a solution.
What’s your refund policy?
A 100% fully guaranteed refund is granted during the first 30 days of our service provision. Spoiler alert: None of our clients have asked for a refund since they are delighted with our services.
Which payment options do you accept?
We accept bank deposits and Stripe for recurring services. In all cases, if you need a specific way to pay for your service, just let us know.