Technical Support

How boring life would be without issues to solve.

We worked many years by having one simple way to do things. This was to be very personal with our clients and co-workers. At some point we understood that to keep this going we had to go a step further. Thus, we implemented advanced technical support through our Helpdesk Ticket System.

Having the ability to work around with it and customize it at the level we wanted to have it, we managed to be closer with our clients for critical issues around their growth and strategy. Thus, to minimize their and our time on email exchanges and follow ups and updating on project status, or daily routine that cuts off time from actual value!

The client view

Simply, each of our clients can enter a ticket and upload files for us to see and work, before or after a project launch. He gets a ticket number and through the system he is automatically updated on his task request via system email.

Our view

On the other hand one person from us does the traffic manager and assigns internally- through the system - the related task. The person responsible to perform the task is actually responsible to update daily the task list as it goes. Then the system sends automatically the email update mentioned before. This way we provide the technical support we wanted to.

The result

Actually, everybody is happy. We control our business with less resources and clients are calm that the mail arrived and task is on que. Hence, they also have the option to characterize the task as urgent or not. And, guess what, the system has a knowledge base module implemented. This way standard questions about our products can be presented there per case.

Are you interested for a demo?

Our system is also available for sale. Some of our clients found it very useful for their business also. Click here and send your message to the Client Service Department and we will contact you immediately.

We dare to guarantee our relation of services vs our quote! Click here to read how Ask for a quote. There is nothing to lose. Click here

Technology we use php asp linux mssql asp.net mysql linux server jquery xml ajax css flash javascript fireworks windows java windows server after effects google analytics html photoshop soundbooth dhtml access illustrator dreamweaver office suite iphone premiere adwords joomla cocoa/obj c visual basic oscommerce paypal ecommerce c++ drupal zen cart wordpress Ruby on Rails

Contact us E-Mail: info@channeldoubler.com Skype/Yahoo! AIM: channeldoubler Address: Ragkavi 4 str, Neo Faliro, Athens Greece, P.C. 18547 P: +30 210 4826 169 - F: +30 211 2686 735 UK Phone: + 44(0)7595373884